Immigrant Justice Corps

SMS Text Message Privacy Policy

Effective Date: May 30, 2025

Immigrant Justice Corps, (“IJC”) is committed to protecting the privacy and security of our clients’ personal information. This policy explains how we collect, use, and protect information shared via SMS (text messaging) between clients and our case representatives.

1. Purpose of SMS Communication

SMS messages are used to:

  • Confirm appointments or scheduled calls
  • Request documentation or follow-up information
  • Provide case updates
  • Respond to client questions or concerns
  • Deliver time-sensitive notifications

2. Consent to Receive SMS

By providing your mobile number to IJC, you consent to receive SMS communications from our team. You may opt out at any time by replying “STOP” to any message. If you opt out, we may contact you by other means, such as phone or email.

3. Message Frequency and Charges

  • Message frequency varies based on your case activity and needs.
  • IJC does not charge for SMS messages; however, message and data rates may apply according to your mobile provider.

4. Data Privacy and Security

We take reasonable steps to safeguard your personal information transmitted via SMS, including:

  • Using company-issued, secure devices for text communications
  • Prohibiting the inclusion of sensitive personal information (e.g., Social Security Numbers, medical diagnoses, financial details) in text messages
  • Training case representatives on privacy protocols and client confidentiality

5. Information We Do Not Share via SMS

To protect your privacy, we will not send the following via text:

  • Sensitive personal or medical information
  • Case decisions or determinations
  • Documents or attachments

If such information must be shared, we will contact you via a secure, alternative method.

6. Data Retention

SMS communications may be stored in our case management system for documentation and compliance purposes. These records are accessible only to authorized personnel and retained in accordance with our data retention policy.

7. Third-Party Disclosure

We do not sell, rent, or share your SMS-related information with third parties for marketing purposes. Disclosures may occur only when required by law or court order.

8. Changes to This Policy

We may update this policy from time to time. Clients will be notified of material changes via email or SMS.

9. Contact Us

For questions or concerns about this SMS policy or to update your communication preferences, contact us at:
📞 212-407-3417
📧 [email protected]

🏢 17 Battery Pl, Suite 331, New York, NY 10004

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